SinhalaMail - Frequently Asked Questions (FAQ)

Q 1 : can I use the existing keyboard to use SinhalaMail?

Q 2 : I have registered for this service. How do i get an email address: myname@sinhalamail.com?

Q 3 : I tried to send mail through SinhalaMail.com. But the multi-line text box where the mail has to be typed is not enabled at all. Instead a solid grey box is appearing. How do I type the Sinhala message?

Q 4 : While typing a message, i see only English & not Sinhala.

Q 5 : Can the Sinhala mails sent by using SinhalaMail be viewed directly using an email client software such as Microsoft Outlook.

Q 6 : Can the Sinhala mails sent by using SinhalaMail be viewed as it is, on any mail service provider like the Hotmail, Yahoo.

Q 7 : I received a Sinhala Mail. But I am not getting the Sinhala Text in the mail. How do I get?

Q 8 : I received a Sinhala Mail. As the Sinhala Message is not displayed, I tried to select the link 'If the Sinhala Message is not displayed, Click here to open in a new window'. But the link doesn't work.How do I view the Sinhala Mail?

Q 9 : How do i send an email to a user if his email client software doesn't support Java?

Q 10 : I received a Sinhala Mail. Using the link in the mail message, I downloaded the Sinhala Font. But I am not getting proper Sinhala letters in the mail. How should I get?

Q 1 : can I use the existing keyboard to use SinhalaMail ?

Yes. SinhalaMail uses normal keyboard to compose Sinhala text.

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Q 2 : I have registered for this service. How do i get an email address: myname@sinhalamail.com?

TanilAnjal.com will soon provide a free email address with a mail storage space of 2MB. We will be sending the email id & the password to the registered users by mail shortly.

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Q 3 : I tried to send mail through SinhalaMail.com. But the multi-line text box where the mail has to be typed is not enabled at all. Instead a solid grey box is appearing. How do I type the Sinhala message?

This will happen if your browser doesn't support Java. SinhalaMail requires a Java-Enabled Browser. If your browser has Java support and even then if you face this problem, then check whether the Java & Javascripts are enabled in the browser settings. If disabled, set it enabled and then try SinhalaMail.
To view the list of browsers supported by SinhalaMail, Click here.

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Q 4 : While typing a message, i see only English & not Sinhala.

Num Lock key is used to toggle between Sinhala and English mode.
When the keyboard is in Sinhala mode, the characters being typed will appear in Sinhala Font.
When the keyboard is in English mode, the characters being typed will appear in English Font.
Use Num Lock key to toggle between Sinhala & English mode.

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Q 5 : Can the mails sent by using SinhalaMail be viewed directly using an email client software such as Microsoft Outlook.

If your email client software supports the display of the messages in HTML format in the message view window, then the Sinhala mails sent by using SinhalaMail can be viewed directly in the message window. For example, Sinhala mails sent by using SinhalaMail can be viewed directly in Microsoft Outlook.
If your email client software doesn't support the display of the messages in HTML format in the message view window, then the mails sent by using SinhalaMail cannot be viewed directly. In this case, use the link 'If the Sinhala Message is not displayed, Click here to open in a new window'. available at the top of the message. When you select this link, a new window will be opened and the Sinhala message will be displayed.

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Q 6: Can the Sinhala mails sent by using SinhalaMail be viewed as it is, on any mail service provider like the Hotmail, Yahoo.

Some mail services such as Yahoo displays the messages in HTML format in their message view window. In such services, Sinhala mails sent by using SinhalaMail can be viewed as it is, in the message window.
Some mail services such as Hotmail displays the messages in text format in their message view window. In such services, Sinhala mails sent by using SinhalaMail cannot be viewed directly. In this case, use the link 'If the Sinhala Message is not displayed, Click here to open in a new window'. available at the top of the message. When you select this link, a new window will be opened and the Sinhala message will be displayed.

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Q 7 : I received a Sinhala Mail. But I am not getting Sinhala text in the mail. How do I get?

If you are using an email client software to read the mail, refer Q5.
If you are using a web-based email service to read the mail, refer Q6.

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Q 8 : I received a Sinhala Mail. As the Sinhala Message is not displayed, I tried to select the link 'If the Sinhala Message is not displayed, Click here to open in a new window'. But the link doesn't work. How do I view the Sinhala Mail?

This happens with some of the email client packages such as Lotus Notes. In this case, using the 'Save' command in your email client software, save the message as a HTML file in your local system. After saving, open the saved html file using a Java-Enabled browser such as Internet Explorer 5.0. Now, the browser will display the Sinhala mail.

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Q 9 : How do i send an email to a user if his email client software doesn't support Java?

Use the SendMail type as 'Send Message as Text' to send the message.
When this option is used, the message will be sent as text and the mail recipient can use any email client software to receive the message. But the recipient requires the IndoWeb Sinhala font to read the message.
If the Sinhala font is already available in the recipient's system, then the message will appear directly in Sinhala. Otherwise, the user has to download and install the Sinhala font using the link available in the message.

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Q 10 : I received a Sinhala Mail. Using the link in the mail message, I downloaded the Sinhala Font. But I am not getting proper Sinhala letters in the mail. How should I get?

If you are using Outlook Express(IE) 4.0(or above), set the Encoding from the View menu (View -> Encoding) to User-Defined. If the Encoding is other than User-Defined, Indian language characters will not appear properly.

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